BlogMembers
5,600+ provider locations nationwide.
Including some of the nation's leading Advanced Primary Care Plus practices.
Text your doctor directly. Get a real answer.
No hold music. No nurse gatekeeping. No waiting three days for a callback. Your APC+ doctor is available by text, call, or video whenever you need them, and they actually know who you are.
- Same-day and next-day in-person appointments
- Text, call, or video your doctor directly, 24/7
- Prescription refills without a visit
- Lab orders and results explained personally by your doctor
- Available nights and weekends
- The same doctor for your whole family
Dr. Smith
Today 3:42 PM
- Maggie:Hi Dr. Smith, can I get my albuterol inhaler refilled today? My pharmacy closes at 5.
- Dr. Smith:Hi Maggie, sending it over now. I'll call and ask them to fill it right away. Any questions about how you're using it?
- Maggie:No, all set. Thank you.
- Dr. Smith:Great. If you need anything else, just let me know.
See APC+ in action.
Advanced Primary Care Plus is a nationwide community of high-quality primary care providers reimagining what care can look like.
How is APC+ different from your regular doctor?
| Feature | Regular primary care | Teladoc / virtual care | APC+ with Apaly |
|---|---|---|---|
| Patients per doctor | 2,000–2,500 patients | N/A | 400–600 patients |
| Wait for appointment | 26 days avg | Same day | Same or next day |
| Visit length | 12–15 min | 10–15 min | 30–60 min |
| Cost to you | $27 copay + deductible | Varies, often $75+ | $0¹ |
| After-hours access | Answering service | Virtual only | Text or video your doctor directly |
| Knows your history | Rarely | Never | Always |
| Chronic disease management | Reactive | Not available | Proactive, ongoing |
| Personal relationship | No | No | Yes |
| Writes prescriptions | Yes | Limited | Yes |
| Pediatrics | No | No | Yes |
| Mental health support | Yes | Limited | Yes |
| Same doctor every visit | Yes | Never | Always |
Patients per doctor
Wait for appointment
Visit length
Cost to you
After-hours access
Knows your history
Chronic disease management
Personal relationship
Writes prescriptions
Pediatrics
Mental health support
Same doctor every visit
Regular Primary Care
2,000–2,500 patients
26 days avg
12–15 min
$27 copay + deductible
Answering service
Rarely
Reactive
No
Yes
No
Yes
Yes
Teladoc / Virtual Care
N/A
Same day
10–15 min
Varies, often $75+
Virtual only
Never
Not available
No
Limited
No
Limited
Never
APC+ with Apaly
400–600 patients
Same or next day
30–60 min
$0¹
Text or video your doctor directly
Always
Proactive, ongoing
Yes
Yes
Yes
Yes
Always
¹ For in-person sick visits, members on HSA/HDHP plans pay approximately $95 per visit on average until their IRS deductible is met for the year. Once your deductible is met, in-person sick visits are also $0. Virtual visits and wellness visits are $0 for everyone, regardless of plan type or deductible status.
Your APC+ benefit is paid for by your employer.
No copays. No coinsurance. No surprise bills. Just better healthcare from a doctor that feels like family.
- $0Wellness and virtual care
- $0Monthly membership fee
- $0In-person sick visits¹
¹ Members on HSA/HDHP plans pay approximately $95 per visit on average until their IRS deductible is met for the year. Once your deductible is met, in-person sick visits are also $0.
Everything included in your APC+ membership.
APC+ covers primary care only. Specialists, hospitals, and emergency care still go through your regular health insurance, and nothing changes there. Some clinics also offer extras like in-house labs, imaging, and home visits. Ask your provider what they include.
- Electronic medical records
- Referrals to trusted specialists
- Routine wellness visits within 30 days
- Unlimited visits, virtual or in-person
- Coverage when your doctor is unavailable
- Coordination between your doctor and specialists
- House calls if your doctor doesn’t have an office
- Little or no wait time with scheduled appointments
- Longer visits with your doctor, usually 30–60 minutes
- Get help anytime by text, email, chat, phone call, or video visit
- Same or next-day appointments when you’re sick or need urgent care
- Electronic medical records
- Routine wellness visits within 30 days
- Coverage when your doctor is unavailable
- House calls if your doctor doesn’t have an office
- Longer visits with your doctor, usually 30–60 minutes
- Same or next-day appointments when you’re sick or need urgent care
- Referrals to trusted specialists
- Unlimited visits, virtual or in-person
- Coordination between your doctor and specialists
- Little or no wait time with scheduled appointments
- Get help anytime by text, email, chat, phone call, or video visit
- Electronic medical records
- Unlimited visits, virtual or in-person
- House calls if your doctor doesn’t have an office
- Get help anytime by text, email, chat, phone call, or video visit
- Referrals to trusted specialists
- Coverage when your doctor is unavailable
- Little or no wait time with scheduled appointments
- Same or next-day appointments when you’re sick or need urgent care
- Routine wellness visits within 30 days
- Coordination between your doctor and specialists
- Longer visits with your doctor, usually 30–60 minutes
Services vary by clinic and employer plan. Lab fees, imaging, and specialty care outside APC+ are not included. Your APC+ doctor will coordinate referrals when needed.
Real stories from real members.
Dr. Afolalu was attentive, kind, and extremely thorough during my appointment. She ensured I knew how to reach her outside of any appointments, what my follow ups were and answered all of my questions.
DianaProvider Selected: NorthShore Direct Primary CareI definitely see the added value. Being able to discuss several issues with my provider and feel that they are genuinely listening and thinking of ways to help. I enjoyed feeling of value.
Joseph W.Provider Selected: Cascade Direct Primary CareIt's great that the doctor is able to spend more time with me and really listens and asks questions. I feel valued and that she understands what is going on and explains things well for me.
GeraldProvider Selected: 4 Elements Direct Primary Care & Wellness SpaceDr. Charity Durham and APC+ restores my faith in medical professionals. As a family of 5 with some having medical challenges, I had become completely jaded with healthcare. The concept of APC+ is incredible, and Dr. Durham and Aevita Medical have been incredible.
Joseph P.Provider Selected: Aevita MedicalComplete Care DPC goes above and beyond to support her patients and I have had an amazing experience so far. She is very responsive, looks at root causes of issues (not just masking symptoms) and spends the time needed with you to understand where you are, what your goals/focus areas are and how to best support your health.
AlexaProvider Selected: Complete Care DPCIt had been over a decade since I visited a primary care provider because of horrible past experiences. I'm so blessed to have found Director Priscilla Bullen at Sunshine Health! She took the time to get to know my health history as well as who I am. She listens and then uses her wealth of knowledge and expertise to address my wellbeing as a whole!
FeliciaProvider Selected: Sunshine Health DPCDr. Lake and everyone at Lake Internal Medicine and Pediatrics are amazing. They are great with children, accommodating to hectic schedules, and are really thorough.
MichaelProvider Selected: Lake Internal Medicine and PediatricsIt has been 15 years since I had a Doctor who made me feel ‘heard’. Wonderful experience, from the office to the staff to the doctor.
JuliaProvider Selected: One MedicalIt's honestly a really great service. I feel that it is underutilized by colleagues and those that I work with don't know the benefits of it. I am very happy with the APC+ program and plan to continue using it. I think it is one of the best benefits my employer offers.
BrennanProvider Selected: One Medical
Activate your membership in 3 easy steps.
Step 1
Search & select your provider on the member marketplace
Step 2
Create your account & verify eligibility
Step 3
Activate your membership by meeting your doctor
Your spot with the provider is not saved until you have your first visit. All APC+ benefits and services are unavailable until membership status is active.
Frequently asked questions
Your employer covers the full monthly membership fee at $0 to you.
Regardless of which health plan you are on:
- $0 Virtual Care: Texting & video visits (for both wellness and non-wellness)
- $0 In-Person Wellness Visits (like annual physicals and well visits)
PPO/EPO Plans:
- $0 Copay for office visits
- $0 Coinsurance, walk in, get treated, walk out
HSA/HDHP Plans:
- In-person non-preventive services may incur charges if your IRS deductible hasn't been met (average discounted rate of around $95 per visit)
- After meeting your IRS deductible, all eligible in-person services are covered at 100%
- Minimum deductibles are set each year by the IRS. See the current IRS limits.
Note: IRS deductibles are separate from your health plan deductibles and are set by federal law to maintain the tax-advantaged status of HSA accounts. Costs may vary by employer and plan. For details specific to your coverage, contact your HR department or refer to your benefits guide.
Most of the time it isn't a bill. Here's how to tell what you're looking at.
- A monthly statement, or a line from Apaly Health Inc. on your insurance portal. This is an Explanation of Benefits for your membership fee. Your employer pays it. You owe nothing.
- A charge from Apaly through Stripe. If you're on a high-deductible (HSA) plan and had an in-person sick visit before meeting the IRS minimum deductible, this is that visit charge. It averages $95 and is billed at most once per month. Wellness visits and virtual visits are always $0.
- A membership charge you're paying yourself. If you signed up directly with the practice instead of through the Apaly marketplace, or were already a paying member before this benefit started, you're outside the employer-paid program. Email support@apaly.com and we'll move you over.
If none of these explain it, email support@apaly.com and we'll figure it out with you.
Labs and imaging are outside the APC+ membership. Your provider can order them and send you to a lab or imaging center, where they run through your health plan like any other covered service. Some practices also offer in-office lab draws, X-rays, or common medications at a cash-pay rate as a convenience. Your provider will tell you up front before anything outside the membership is needed, and you can always ask them or your health plan for a cost estimate first.
Writing and renewing prescriptions is part of your membership at no charge. The medication itself, filled at a pharmacy, goes through your health plan.
Visit https://member.apaly.net/marketplace and search for clinics near you. You can filter by location, provider type, languages spoken, and more to find the best fit. Once you've selected your doctor, click to create your member profile and complete a brief enrollment.
While having a traditional Primary Care Physician (PCP) is a great thing, many people are finding that they aren't getting the care they need, appointment times that are convenient for them, and some find it difficult to pay the co-pays or other fees when visiting with a traditional PCP.
Employees who want to participate in their employer-paid APC+ program pay $0 for the monthly subscription to APC+ and get most services included in the monthly cost with no co-pays. For any services needed that are not within the scope of services provided in the APC+ program, doctors engage in finding fair-market-value (FMV) specialists, treatments, and procedures. Each APC+ clinic will go over any costs outside of the APC+ program so members can make informed decisions alongside their care team and doctor. To view all services included in the monthly member fee, visit our Scope of Services page.
